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T & C's

Delivery policy

We aim to ship completed prints within five working days of receipt of Order. During busy periods and peak demand turnaround times may be slower.

Domestic UK items are shipped first class unless requested otherwise requested. We recommend use of courier for large orders.

Oversea's items are shipped by airmail, a recorded or overseas courier service is available for an additional charge.

Refund, replacement and cancellation terms

Our laboratory maintains very high standards but this service does not include extended insurance for professional users. If you choose to use our service we will take all possible care with your orders but in the unlikely event that your films, negatives or prints are damaged or lost whilst in the care of the processing laboratory, they will be replaced with an equivalent unexposed film which will be processed and / or printed free of charge. This is the limit of our liability for loss or damage, consequential or otherwise, and however caused.

Should we make a mistake with an order and need to send additional prints, this will be rectified within 5 working days of receiving contact and posted free of charge.

Customers wishing to cancel or amend an order that has not yet been shipped may do so by telephone or email.

Films of commercial or high value are not accepted unless there is written prior agreement.

Storage of Electronic Images

If you use our service for either film printing, scanning or digital printing then electronic copies of your images may be held on our website and local computer systems. We do not keep images indefinitely unless requested to do so. Any image files greater than six months old are deleted permanently from our systems.

 
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