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Shipping Advice

Return Shipping Times

UK
Royal Mail 24 is normally 1-2 days.
UPS Courier is normally next day, although Northern Ireland and some remoter Scottish regions can expect a 72hr service.

EUROPE
Mainland Europe - All parcels delivered Royal Mail Airmail unless otherwise requested. Delivery times are largely dependent on the performance of local postal services, typically we expect delivery in 5-10 working days, although it is impossible to guarantee this without using a dedicted courier service. (available on request)

REST OF WORLD
Shipping outside of Europe is delivered Royal Mail Airmail unless otherwise requested. Dedicated couriers can be arranged. Typically 5-10 day delivery times although this can vary significantly subject to the efficiency of local postal systems.

General Tips

If you are using your own shipping envelopes we would advise using a strong secure envelope, either padded or heavy plastic type. DO NOT post films in regular envelopes they are easily torn and your precious films may be lost. Films should be shipped in tubs where possible, and address label on the tub is also a good idea. CDís or Memory cards should be sent in suitable card sleeve to prevent breakage. Negatives should be shipped with protective card top and bottom and marked "NEGATIVES - DO NOT BEND"

Important note on 120 roll film shipping

120 films are vulnerable to becoming unwrapped or the wrapper becoming loose. This will almost always result in the film partially fogging. It is therefore recommended to use an elastic band or tape to secure the wrapper properly prior to shipping.

Shipping from Overseas

If you are shipping from overseas, you cannot use the freepost address and need to ensure the correct address is used.
The address for overseas shipping is shown below.

ILFORD Lab Direct
HARMAN technology Ltd
Ilford way
Mobberley
Cheshire
WA16 7JL, UK

 
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